Refund & Cancellation Policy

At brothersticker.com, we strive to ensure customer satisfaction with every purchase. Please review our refund and cancellation policy below:

1. Refund Timeframe

  • Processing Time: Refunds are typically processed within 15–30 business days after initiation.

2. Refund Methods

  • Prepaid Orders: Refunds will be processed via direct bank transfer to the original payment method.

3. Return Refusals

  • Returns may be declined if the item appears used, damaged, or spoiled, unless the damage occurred during delivery.

4. Defective Products

  • If you’ve received a defective item, please email unboxing videos and photos to our team via the App or Website. Our Customer Experience Team will be happy to assist.

For Custom Stickers

We maintain a less than 1% defect/error rate. However, if there is an issue with your order, contact us, and provide a photograph that indicates a problem.

For Quality Issues:

  • We need a Proper Photograph.

For Missing Items in Order:

  • We require an Unboxing Video.

Photograph/Unboxing videos help us investigate the issue, only after which we can give you a resolution.

In case of Quality Issues/Defects:

  • We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

The Most Important Aspects of Our Returns & Refund Policies:

  • We must be contacted within 12 hours from the delivery of any defects.
  • We require you to submit a photograph that indicates the problem.
  • We will pay for shipping and provide a shipping label if a return is required.
  • We will reproduce or refund your order within 5 days if we verify that we made an error.
  • We will use the original production time and shipping method when reproducing an order.
  • All sales are final.

Return Charges and Refunds

  • Refund Fee : A flat fee of $9.99 will be deducted only if you request a refund after your order has been returned to us. This fee is charged once per order, regardless of the number of items.
  • Shipping Charges: Shipping charges are non-refundable.